TRENDZ CHAMPAR LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and residential property rental services.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, browse available residential properties, submit an enquiry or rental application, communicate with us, or make rental payments online.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Data Controller
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller responsible for personal information collected through this website is:
TRENDZ CHAMPAR LTD
Registered Address:
Chantal House Suites 12-13, 13-17 High Beech Road
Loughton, United Kingdom, IG10 4BN
Email: info@champarhomes.online
Telephone: +44 7809 221293
2. Personal Information We Collect
Depending on how you use our website and services, we may collect the following information:
Information You Provide Directly
When you contact us, submit an enquiry, or make a rental application, we may collect:
- Full name
- Email address
- Telephone number
- Residential or correspondence address
- Details included in your enquiry
- Property or rental information you are interested in
- Information provided as part of a rental application
- Tenancy-related information
- Communication records
- Other information you voluntarily provide to us
Where information is required for assessing a rental application or establishing a tenancy, we will explain the relevant requirements and the purpose for which the information is requested.
Payment Information
Where online rental payments are available, payment transactions may be processed through third-party payment service providers.
We generally do not need to store complete payment card details on our own systems. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy and security policies.
We may receive limited transaction information, such as payment status, transaction reference, amount, and date, for accounting, tenancy administration, and record-keeping purposes.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website
- General website usage information
- Technical and diagnostic information
This information helps us operate, maintain, secure, and improve our website.
4. How We Use Personal Information
We may use personal information for purposes including:
- Responding to property enquiries
- Providing information about available residential properties
- Processing rental applications
- Assessing applications and eligibility in accordance with applicable requirements
- Communicating with prospective tenants and existing tenants
- Preparing and administering rental or tenancy arrangements
- Managing rental payments
- Maintaining tenancy and financial records
- Providing customer and tenant support
- Managing our properties and rental services
- Processing requests submitted through our website
- Maintaining website security
- Detecting and preventing fraud, misuse, or other unlawful activity
- Complying with legal and regulatory obligations
- Resolving disputes and enforcing contractual rights
- Improving our website and services
We will only use personal information where there is an appropriate legal basis for doing so.
5. Lawful Basis for Processing
Depending on the circumstances, we may process personal information on one or more of the following lawful bases:
Contract: Where processing is necessary to take steps at your request before entering into a rental agreement or to perform an existing contractual arrangement.
Legal Obligation: Where processing is necessary for us to comply with applicable legal, regulatory, accounting, tax, or other obligations.
Legitimate Interests: Where processing is reasonably necessary for operating our rental services, managing properties, communicating with users, protecting our business, maintaining website security, or preventing fraud, provided that our interests do not override your rights and interests.
Consent: Where we specifically ask for your consent to process information for a particular purpose. Where processing is based on consent, you may withdraw that consent at any time.
6. Rental Applications and Tenant Information
If you submit a rental application, we may need to process additional information relevant to assessing the application and establishing or administering a tenancy.
The information requested will depend on the property and applicable rental requirements. Where appropriate, information may be used to verify application details, assess eligibility, administer tenancy arrangements, and comply with legal obligations.
We will seek to collect only information that is reasonably relevant to the applicable rental process.
7. Sharing Personal Information
We do not sell or rent your personal information to third parties.
We may share personal information where reasonably necessary with trusted service providers and professional advisers who assist us in operating our business and providing rental services. These may include:
- Payment service providers
- Website hosting and technology providers
- IT and security service providers
- Professional advisers
- Accounting and administrative service providers
- Property-related service providers
- Legal or regulatory authorities where required by law
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data protection obligations are in place.
8. Online Payments
If you make a rental payment through our website, the payment may be processed by a third-party payment provider.
Payment providers may collect and process payment information directly and may have their own privacy policies and terms governing the handling of payment information.
We may retain transaction details necessary to confirm payments, maintain financial records, administer rental arrangements, and comply with applicable legal obligations.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, security, performance, and user experience.
Cookies may be used to:
- Enable essential website functions
- Remember certain preferences
- Understand how visitors use the website
- Monitor website performance
- Improve website functionality
Where required by applicable law, non-essential cookies will only be used with your consent.
You may adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect some website functionality.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should therefore avoid sending unnecessary confidential information through unsecured communication channels.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including the provision of rental services, administration of tenancy arrangements, accounting, legal compliance, dispute resolution, and legitimate business record-keeping.
Retention periods may vary depending on the type of information and the applicable legal or regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.
12. International Data Transfers
Some of our service providers or technology providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection laws and that appropriate safeguards are used where required.
13. Your Data Protection Rights
Subject to applicable legal conditions and exemptions, you may have rights under UK data protection law, including the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request portability of certain personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details provided below.
14. Children’s Privacy
Our website and residential rental services are intended for adults and are not specifically directed at children.
We do not knowingly collect personal information from children for purposes unrelated to the provision of our services. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or data processing practices.
Any updated version will be posted on this page with a revised effective date. We encourage visitors and tenants to review this Privacy Policy periodically.