This Refund Policy explains the circumstances and procedures under which TRENDZ CHAMPAR LTD may provide refunds for payments made in connection with our residential property rental services.
Because our services relate to residential property rentals, the availability of a refund may depend on the nature of the payment, the applicable tenancy agreement, and applicable UK law.
1. General Refund Principles
TRENDZ CHAMPAR LTD aims to handle payment and refund requests fairly and transparently.
Any refund will be assessed according to:
- The nature and purpose of the payment;
- Whether the relevant service has already been provided;
- The terms of any applicable tenancy or rental agreement;
- The circumstances giving rise to the refund request; and
- Applicable UK laws and regulations.
Nothing in this Refund Policy is intended to remove or restrict any statutory rights that cannot legally be excluded.
2. Rental Application Payments
Where a specific fee is charged in connection with a rental application or other application-related service, the applicable payment terms will be communicated before payment is made.
If a payment was made incorrectly, duplicated, or collected when it was not required, you may contact us to request a review.
Where a refund is approved, we aim to process it within 5 business days after the refund has been approved.
The time required for the funds to appear in your account may depend on your bank or payment service provider and may take an additional 3–10 business days.
3. Duplicate or Incorrect Payments
If you believe that you have accidentally made a duplicate payment or paid an incorrect amount, please contact us as soon as reasonably possible.
We will review the transaction and, where appropriate, arrange a refund of an eligible duplicate or incorrect payment.
Approved refunds are normally initiated within 5 business days following completion of our review.
4. Rental Payments
Rental payments made under an applicable tenancy agreement are generally not refundable simply because a tenant later decides not to occupy the property or changes their plans.
Any refund, credit, adjustment, or reimbursement relating to rent will be handled in accordance with the applicable tenancy agreement and applicable law.
Where a rent payment has been made in error or an overpayment has occurred, we will review the circumstances and, where a refund is due, aim to process the approved amount within 5–10 business days.
5. Security Deposits
Security deposits are handled separately from ordinary rental payments.
Where a security deposit has been collected, its handling and repayment will be subject to the applicable tenancy agreement and relevant UK legal requirements.
Any deductions from a deposit will be dealt with in accordance with the applicable tenancy terms and legal requirements.
Where a deposit or part of a deposit is due to be returned, the applicable statutory or contractual process and timeframe will apply.
6. Payments for Services Not Provided
If you have paid for a specific service that TRENDZ CHAMPAR LTD has not provided and the payment is otherwise eligible for a refund, you may contact us to request a review.
We aim to assess such requests within 5 business days of receiving sufficient information.
If approved, the refund will normally be initiated within 5 business days after approval.
7. Cancelled or Unavailable Property
Property availability may change before a tenancy is formally established.
If a property becomes unavailable and you have made an eligible payment specifically connected to that property or rental process, we will review the payment and determine whether a refund is due based on the circumstances, applicable agreement, and applicable law.
Where a refund is approved, we generally aim to initiate it within 5 business days.
8. Refunds for Approved Requests
Once a refund has been approved, we will normally return the funds using the original payment method where reasonably possible.
The refund processing timeline is generally:
Refund review: Up to 5 business days
Refund initiation after approval: Up to 5 business days
Bank/payment provider processing: Usually an additional 3–10 business days
Actual processing times may vary depending on the payment provider, bank, payment method, weekends, public holidays, or other circumstances outside our reasonable control.
9. Non-Refundable Payments
Certain payments may not be refundable where:
- The relevant service has already been fully provided;
- The payment represents rent already due under a tenancy agreement;
- The payment relates to an obligation already established under a tenancy agreement;
- The payment is required to cover an amount lawfully owed by the tenant; or
- The applicable agreement or law provides that the payment is not refundable.
Any non-refundable payment terms will be communicated where applicable.
10. How to Request a Refund
To request a refund, please contact us using the details below.
Please include:
- Your full name;
- Email address;
- Property or tenancy reference, where applicable;
- Payment date;
- Amount paid;
- Transaction reference, where available;
- Reason for the refund request; and
- Any other information reasonably necessary to review the request.
For security reasons, please do not send complete payment card numbers or other unnecessary payment credentials by email.
11. Refund Review
We may request additional information where necessary to verify the payment and assess the refund request.
We aim to complete the initial review within 5 business days after receiving sufficient information.
If additional investigation is required, the review may take longer. We will provide an update where reasonably practicable.
12. Refunds to Original Payment Method
Where possible, approved refunds will be issued to the original payment method used for the transaction.
If the original payment method is no longer available, we may request additional information or arrange another appropriate method of repayment, subject to applicable security and legal requirements.
13. Payment Provider Delays
Where a refund has been successfully initiated by TRENDZ CHAMPAR LTD, the final time for the funds to reach your account may depend on the relevant bank or third-party payment provider.
We cannot guarantee the processing time of an independent bank or payment provider.
If you have not received an approved refund after 10 business days from the date we confirm that the refund was processed, please contact us so that we can investigate the transaction.
14. Chargebacks and Payment Disputes
If you believe a payment was made without your authorisation or there is an issue with a transaction, please contact us promptly.
We will review payment disputes and provide relevant information to the payment provider where appropriate.
Nothing in this section limits any rights you may have under applicable payment, consumer protection, or other applicable laws.
15. Statutory Rights
This Refund Policy does not affect any statutory rights available to consumers, tenants, or other users under applicable UK law.
Where mandatory legal requirements provide a right to a refund, reimbursement, compensation, or other remedy, those requirements will apply.