Description
In the digital lettings era, communication speed directly influences conversion rates. This package upgrades the tenant communication module with an AI‑assisted live chat system. Beyond standard listing and portal distribution, we embed a custom “instant Q&A” widget on your property page. The AI chatbot answers common questions about utility bills, broadband, parking, and pet policies using your pre‑configured FAQ database; non‑standard queries are converted into tickets and sent to your mobile app or email. We also produce a comprehensive Digital Property Handbook containing all appliance warranties, boiler service records, Energy Performance Certificates (EPC), and instructions for switches and appliances – accessible via a dedicated tenant portal, which drastically reduces basic post‑move‑in enquiries. Payment features include a “Flexi‑Pay” option, allowing tenants to set up weekly or monthly instalment reminders; the system automatically calculates late payment penalties (if applicable) and provides downloadable payment histories. Additionally, we conduct a mid‑term video inspection (at six months) to document property condition, ensuring early detection of maintenance issues. Legal documents are supplemented with a customisable Tenant Behaviour Guide tailored to your property’s specific rules. This package is a proven way to boost tenant satisfaction and minimise void periods.
