Description
Property maintenance is often the most time‑consuming and dispute‑prone aspect of letting. This package offers a complete solution, from preventive care to emergency repairs, independent of your lettings management – or as a powerful add‑on to any existing service. We create a digital property profile containing all appliance makes, models, installation dates, and warranty details. Based on lifecycle data, we design an annual Preventive Maintenance Calendar, including boiler servicing, gas safety checks, drain clearance, roof and gutter inspections, and scheduled visits by qualified engineers to prevent sudden breakdowns. For tenant‑reported issues, we provide a 24/7 multi‑channel reporting system (phone, web ticket, app). Our coordinators triage and grade each ticket: emergencies (water, electricity, safety) are responded to within 4 hours, and general repairs receive a solution or quote within 48 hours. All work is performed by our vetted, insured local tradespeople, with a 30‑day guarantee on workmanship. Repair costs can be paid upfront by us and deducted from your rent account, with all invoices and descriptions uploaded to your dashboard. We also provide a quarterly Property Maintenance Status Report, detailing completed work, expenditure, and potential risk warnings, ensuring your asset retains its long‑term value.
